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Submitted: 15 Sep 2023
Revision: 01 Oct 2023
Accepted: 10 Oct 2023
ePublished: 15 Oct 2023
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Avicenna J Care Health Oper Room. 2023;1(2): 38-43.
doi: 10.34172/ajchor.32
  Abstract View: 278
  PDF Download: 286
  Full Text View: 134

Original Article

Usability Evaluation of Two National COVID-19 Registration Systems: A Heuristic Evaluation

Soheila Saeedi 1 ORCID logo, Shahrzad Amirazodi 2 ORCID logo, Sorayya Rezayi 3* ORCID logo, Taleb Khodaveisi 1* ORCID logo

1 Department of Health Information Technology, School of Allied Medical Sciences, Hamadan University of Medical Sciences, Hamadan, Iran,
2 Department of Management and Health Information Technology, School of Management and Medical Information, Isfahan University of Medical Sciences, Isfahan, Iran
3 Health Information Management and Medical Informatics Department, School of Allied Medical Sciences, Tehran University of Medical Sciences, Tehran, Iran
*Corresponding Authors: Email: sorayyarezayi702@gmail.com; Email: t.khodaveisi@gmail.com

Abstract

Background: Data related to COVID-19 are increasing daily; the data analysis of the COVID-19 registry can provide critical information to policymakers and researchers for planning. The poor user interface design of these systems leads to problems in interacting with them. The present study aimed to evaluate the usability of two national systems to record daily data related to COVID-19 patients throughout hospitals in Iran called the “Medical Care Monitoring Center” (MCMC) and the “Electronic System for Syndromic Surveillance of Infectious Diseases” (ISSS).

Methods: The interface of the aforementioned systems was assessed using a heuristic evaluation (HE) method in this descriptive, cross-sectional study. Using Nielsen’s 10 usability principles, three trained evaluators identified problems and determined each system’s severity rates independently.

Results: This evaluation identified 164 usability problems, including 59 issues in the “ISSS” system and 105 violations in the “MCMC” system. The highest number of ISSS system problems was related to “Consistency and standard” and “Flexibility and efficiency of use”. The average severity of problems in this system varied from 2 concerning “Consistency and standards”, “Help users recognize, diagnose, and recover from errors”, and “Help and documentation” to 3.6 concerning “Visibility of system status”. The highest number of MCMC system problems was associated with “Help and documentation” and “Consistency and standards”. The average severity of problems in this system varied from 2 to 3.28 regarding “Help and documentation” and “Recognition rather than recall”, respectively.

Conclusion: Errors may be decreased, data quality can be raised, and interactions can be enhanced by taking into account standards and guidelines for user interface design, such as the HE utilized in this work.


Please cite this article as follows: Saeedi S, Amirazodi S, Rezayi S, Khodaveisi T. Usability evaluation of two national COVID-19 registration systems: a heuristic evaluation. Avicenna J Care Health Oper Room. 2023; 1(2):38-43. doi:10.34172/ajchor.32
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